Refund policy

 

 

30-Day Returns & Exchanges

Changed your mind? You have 30 days from the day your order is delivered to request a return or exchange.

To be eligible, your sunglasses must be unworn, free of scratches or marks, and returned in their original packaging with the protective case and cleaning cloth.

 

 

How to Start a Return

  • Email us at support@clubmarbs.com with your order number and the item you'd like to return or exchange.

  • Once your return is approved, we'll send you the return address and instructions.

  • Ship your return within 14 days of approval and keep your tracking number.

Returns sent without approval cannot be accepted.

 

 

Return Shipping

Return shipping costs are your responsibility. We don't cover customs duties, taxes, or other charges related to your return. Please use a tracked service: we can't take responsibility for returns that are lost in transit.

 

 

Refunds

Once your return arrives, we'll inspect it and let you know whether it's approved. Approved refunds are made to your original payment method within 10 business days. Your bank may take a few extra days to process it.

If an item comes back worn, scratched, or incomplete, we may deduct an amount for the loss in value, or decline the return.

 

 

Exchanges

Want a different model or color? You can exchange your sunglasses within 30 days of delivery, under the same conditions as a return and subject to availability. Just mention the pair you'd like when you email us.

Return shipping for exchanges is your responsibility; we'll ship your new pair free of charge. If the new pair costs more, we'll ask you to pay the difference; if it costs less, we'll refund it.

 

 

Sale Items and Gift Cards

Sale items can be returned within 14 days of delivery, under the same conditions. Gift cards are non-refundable.

 

 

Damaged, Defective, or Wrong Item

Please check your order when it arrives. If something is damaged, defective, or not what you ordered, email support@clubmarbs.com within 14 days of delivery with a photo, and we'll make it right at no cost to you, including return shipping.

 

 

Your Statutory Rights

This policy doesn't affect your statutory rights. Customers in the European Union can withdraw from their purchase within 14 days of delivery without giving a reason, and are entitled to the legal guarantee for defective products.

Questions? We're happy to help at support@clubmarbs.com.