FAQ – CLUB MARBS

FAQS

Find quick answers to common questions about our products.

Orders & returns

Once an order is placed, we're unable to make changes or cancellations as our warehouse processes and dispatches orders right away. If you have any concerns, reach out to us as soon as possible at support@clubmarbs.com

Yes. Once your order is dispatched you'll receive a shipping confirmation email with your tracking number included.

Contact us at support@clubmarbs.com as soon as possible and we'll do our best to help.

We offer a 14-day return policy. Your item must be unworn, unused, with tags, and in its original packaging. Sale items and gift cards are not eligible for return. Return shipping costs are at your own expense. For full details, visit our refund policy page.

Contact us at support@clubmarbs.com with your order details. If your return is accepted, we'll send you the instructions to get started.

Please inspect your order upon arrival and contact us immediately at support@clubmarbs.com with photos. We'll make it right.

Once your return is received and approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed, please reach out to us.

Payment

We accept the following payment methods:

Yes, we offer Klarna.

Shipping

Yes, we ship worldwide via express shipping.

Yes, all orders include free express shipping.

Processing time: 1 business day
Express delivery: 5–8 business days

Please note that shipping dates are indicative only and may vary due to circumstances beyond our control. International orders cannot be delivered to a P.O. Box address.

Orders are processed and dispatched as quickly as possible. You'll receive a tracking number as soon as your order is on its way.

Sunglasses

Yes — all our frames are thoughtfully designed to be unisex. With silhouettes that flatter a wide range of face shapes and personal styles, our sunglasses are made for anyone who wears confidence well.

Start by identifying your face shape.

Round face? Go for angular frames to sharpen your features.

Square face? Softer, rounder styles help balance strong jawlines.

Oval face? Lucky you — almost any frame style will work.
Ultimately, the right pair is the one you feel best in.

Yes. Our lenses feature a scratch-resistant coating to help them stay clear and sharp through everyday wear. While no lens is completely scratch-proof, ours are built for real life — and made to last.

Absolutely. All Club Marbs lenses offer full UVA and UVB protection. They don’t just look good — they help shield your eyes from harmful rays and reduce eye strain in bright conditions.

Keep them in the protective case when not in use. Clean the lenses with the included soft cleaning cloth and a gentle rinse with water and mild soap when needed. Store them lens side up to avoid scratching.